Claims and Refunds
Probate Solicitors
Claims and Refunds
Chudleigh Rd, Exeter
# Claims and Refunds
Claims and Refunds is an Exeter-based legal services firm specialising in fighting consumer complaints against lenders and financial institutions. Operating under RFLCS LTD, they help individuals who believe they've been poorly treated or sold unsuitable financial products recover compensation through formal complaints processes.
The firm serves consumers who have experienced mis-selling, poor treatment, or unfair practices from lending institutions. Their expertise lies in navigating the Financial Conduct Authority's complaint procedures, which they handle on behalf of their clients from initial complaint through to potential Financial Ombudsman Service escalation.
What distinguishes Claims and Refunds is their structured, transparent approach to the claims process. They clearly communicate timelines—explaining the standard 56-day lender response window and the potential 6-12 month ombudsman investigation period—so clients understand what to expect. Rather than making unrealistic promises, they offer a thorough assessment service before accepting cases, only escalating to the Financial Ombudsman Service when they believe complaints are sufficiently strong.
The business removes friction from the complaints process itself. Consumers often lack the knowledge or confidence to challenge lenders effectively; Claims and Refunds provides professional representation, handling correspondence and strategy. Their free initial assessment is accessible via online application or phone consultation, making their services available to those uncertain about their claim's merit.
Claims and Refunds is an Exeter-based legal services firm specialising in fighting consumer complaints against lenders and financial institutions. Operating under RFLCS LTD, they help individuals who believe they've been poorly treated or sold unsuitable financial products recover compensation through formal complaints processes.
The firm serves consumers who have experienced mis-selling, poor treatment, or unfair practices from lending institutions. Their expertise lies in navigating the Financial Conduct Authority's complaint procedures, which they handle on behalf of their clients from initial complaint through to potential Financial Ombudsman Service escalation.
What distinguishes Claims and Refunds is their structured, transparent approach to the claims process. They clearly communicate timelines—explaining the standard 56-day lender response window and the potential 6-12 month ombudsman investigation period—so clients understand what to expect. Rather than making unrealistic promises, they offer a thorough assessment service before accepting cases, only escalating to the Financial Ombudsman Service when they believe complaints are sufficiently strong.
The business removes friction from the complaints process itself. Consumers often lack the knowledge or confidence to challenge lenders effectively; Claims and Refunds provides professional representation, handling correspondence and strategy. Their free initial assessment is accessible via online application or phone consultation, making their services available to those uncertain about their claim's merit.
Services offered
mis-selling complaint handlinglender complaint escalationFinancial Ombudsman Service representationfinal response letter reviewcomplaint documentation preparationclaim assessment and evaluationconsumer financial dispute resolutioncompensation recovery services